Patterns of Life & Cutlure
The Culture Creators
Creating a grown-up company culture– Catherine Leach

Creating a grown-up company culture– Catherine Leach

In this conversation Catherine Leach - Founder, Owner and MD of Leach Legal – talks about the importance of creating a grown-up adult company culture. She also highlights the significant role stories play in weaving company values into the culture.

Listen on Apple Podcasts, Spotify, Google Music and other platforms

My key learning nuggets from the conversation:

It is important to understand the nature of the mindset and work of employees when leading a company - e.g. lawyers look for problems and that is their way of helping and care

When introducing change, it is important to take time to provide the background and thinking when sharing the proposed destination, it is foolish to think you can just ‘drop change’ on employs and think that they will just go along with it

Culture is built on connections, solid connections

In early stages, the firm was like a family; as it’s got bigger, care was taken to move away  from the family analogy because people come and go (unlike in a family)

By conducting business in civilised and grown up, adult manner this pervades the culture of the organisation, this particularly important in relation to:

·      Transparency of the financial tracking of the company

·      Ownership of work

·      Assessment of, and asking for help with, workload

·      Genuine team work orientated delivery

·      Now, post COVID, that hybrid working (working both from home and office) is occurring

This will then permeates out to clients by simultaneously treating them as adult humans (which is particularly important in the circumstances surrounding family law and separation)

It is important to holding a bigger wider perspective beyond rigidly following the process in hand to incorporate the human journey/aspects of travelling through a process to a final destination – often younger lawyers struggle with this early on in their career

As much as Catherine wanted to step back and make it about Leach Legal (not her), she found the firm does need a figurehead, a person for clients to relate to – we rarely build a relationship with companies

Onboarding – is generally an under focused area; there is more to it than a week with a manual and ‘off you go’! it takes some time (often 6+ months) for people to build connections, fully embed into the functioning, culture and the values of an organisation – let the job come to you

Actively appreciate people for living the company values builds deeper connections. Allow company values to emerge into stories that then carry greater nuance of the manifestation of the values.

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Patterns of Life & Cutlure
The Culture Creators
Culture holds a huge power to influence those within it. We read more and more about the impact of culture whether in business, government, sport clubs or communities. But still basic fundamental questions still remain unanswered: - What specifically makes one culture toxic and another buzzing with life? - How do you actually steer culture from one place to another and avoid regressing back? These are the questions that continue to challenge executives, leaders and those wanting to make real change in the world. These are the questions we explore in the Culture Creators podcast. The podcast features in depth interviews with business leaders, sports coaches, community leaders and others that either have previous experience of steering culture from one place to another or are currently in the thick of managing it today. The purpose of the Culture Creators podcast is to build a repository of case studies, expert points of view and real life examples so that we can: - better understand the mechanics and dynamics of this unseen, unaddressed and unaccounted for space that holds some much power to influence, and - develop our own individual capacity to proactively shape and steer the cultures that surround us. Please subscribe to join us on this fascinating journey and develop your own deeper frame of understanding of culture. Also please get involved by suggesting future guests that we all can learn from!!